Man and Van West Hampstead Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van West Hampstead provides removal and related services to private and business customers. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 We, us, our: Refers to the Man and Van West Hampstead removal service provider.

1.2 You, your, customer: Refers to the person, firm or company who has requested our services.

1.3 Services: Refers to any removal, transport, packing, loading, unloading, or related services we agree to provide.

1.4 Goods: Refers to the items, belongings, furniture, or materials that are the subject of our services.

1.5 Job, booking: Refers to the agreed service as set out in our confirmation of booking, including the date, time, service description and price structure.

1.6 Working hours: Refers to the hours during which we normally operate, as specified at the time of your booking.

2. Scope of Services

2.1 We provide man and van and removal services, including collection, transport and delivery of goods, as well as loading and unloading where agreed.

2.2 Any additional services such as packing, disassembly and reassembly of furniture, or provision of packing materials must be requested in advance and may incur additional charges.

2.3 We reserve the right to refuse to carry goods that are illegal, dangerous, hazardous, perishable, live animals, cash or high-value items unless we have explicitly agreed in writing to carry such items and appropriate arrangements have been made.

3. Booking Process

3.1 You may request a quotation by providing details of your move, including addresses, access conditions, type and approximate quantity of goods, and any special requirements.

3.2 Quotations are based on the information you provide. It is your responsibility to ensure that all information is accurate and complete. If the information supplied is incomplete or inaccurate, we reserve the right to amend the quotation or charge for any additional time, distance, labour or services required.

3.3 A booking is only confirmed once we have accepted your request and provided a booking confirmation. This may include the date, estimated time of arrival, service description, pricing basis and any specific terms that apply to your booking.

3.4 We may request a deposit to secure your booking. Until any required deposit is received, we may treat the booking as provisional and may not guarantee availability.

3.5 You must be at least 18 years old and legally capable of entering into a binding contract to make a booking with us.

4. Prices and Payment Terms

4.1 Prices may be based on an hourly rate, a fixed price, or another pricing structure agreed at the time of booking.

4.2 Unless stated otherwise, prices are exclusive of congestion charges, tolls, parking fees, or any other third party charges. These additional charges will be your responsibility and may be added to the final bill.

4.3 Payment terms will be stated at the time of booking. We may require payment in full on completion of the job, or part payment in advance by deposit. We reserve the right to request full payment in advance for certain bookings.

4.4 Payment may be made by the methods we specify when confirming your booking. You are responsible for ensuring that payment details are correct and that there are sufficient funds available.

4.5 If payment is not made when due, we may charge interest on overdue amounts at the statutory rate from the due date until payment is received in full. We may also suspend or cancel any further services until outstanding amounts are settled.

4.6 If the time taken to complete the job exceeds any estimate given, and the service is billed on an hourly or time-related basis, you will be charged for the actual time of the service subject to any minimum charges stated in your booking confirmation.

5. Access, Parking and Your Responsibilities

5.1 You are responsible for ensuring that our vehicle can safely access the collection and delivery addresses, including arranging suitable parking and any required permits.

5.2 Any parking fines or penalties incurred where you have failed to arrange lawful parking or have given incorrect instructions may be charged to you.

5.3 You must ensure that all goods are packed safely and securely for transport, unless you have booked a packing service with us. We are not responsible for damage caused by inadequate or inappropriate packing by you or third parties engaged by you.

5.4 You must be present, or appoint a responsible representative, at both collection and delivery addresses to supervise, give instructions, and sign relevant documentation. If no one is present, we may unload the goods at a reasonable alternative location or return them to our premises, and additional charges may apply.

5.5 You are responsible for protecting floors, walls and fittings if you are concerned about potential scuffs or marks during the move, unless we have specifically agreed to provide such protection.

6. Changes and Cancellations

6.1 If you wish to change the date, time, addresses or scope of the job, you must notify us as soon as possible. Any changes are subject to our availability and may result in a revised quotation.

6.2 You may cancel your booking by giving us notice. The following cancellation charges may apply:

a. More than 72 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded at our discretion.

b. Between 24 and 72 hours before the scheduled start time: we may retain part or all of your deposit or charge up to 50 percent of the estimated job value.

c. Less than 24 hours before the scheduled start time or failure to be available when we arrive: we may charge up to 100 percent of the estimated job value.

6.3 If we are unable to provide the services on the agreed date and time due to circumstances beyond our reasonable control, such as severe weather, accidents, road closures, mechanical breakdown, staff illness or other events, we will notify you as soon as practicable and seek to rearrange the booking. We are not liable for any consequential losses arising from such delays or cancellations, but any deposit or prepayment for the affected booking will be transferred to the rearranged date or refunded if no alternative can be agreed.

7. Liability and Limitations

7.1 We will exercise reasonable care and skill when providing our services. However, our liability is subject to the limits set out in this section.

7.2 We will not be liable for loss or damage to goods unless caused by our negligence or breach of contract while the goods are in our care and control.

7.3 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable replacement value for the specific item or items damaged, and in any event shall be limited to an overall maximum per job as communicated to you at the time of booking. If you wish to increase this limit, you must notify us in advance so that we can discuss any additional charges or insurance arrangements.

7.4 We are not liable for the following:

a. Loss or damage arising from your failure to pack goods properly, unless we have been engaged to pack.

b. Loss or damage to goods that are brittle, fragile, have inherent defects, or are easily damaged, where such damage could reasonably be expected during normal handling.

c. Damage to items with no obvious external damage but found later to be internally damaged, including but not limited to electronics, appliances and mechanical devices.

d. Loss of data, digital content or software.

e. Loss or damage arising from wear and tear, deterioration, leakage or defects in goods that existed prior to the move.

f. Loss of or damage to valuables such as money, jewellery, precious metals, watches, securities or similar unless we have expressly agreed in writing to transport such items and you have declared their value.

g. Indirect or consequential loss, including loss of profit, loss of opportunity, or any costs incurred due to delay, unless such loss arises directly from our negligence and was reasonably foreseeable.

7.5 We will not be liable for any loss or damage where it is caused by circumstances beyond our reasonable control, including but not limited to acts of God, extreme weather, war, terrorism, civil unrest, road closures, or acts or omissions of third parties.

7.6 You must notify us in writing of any loss of or damage to goods that you believe occurred during the provision of our services as soon as reasonably possible and, in any event, no later than seven days after completion of the job. We may inspect the goods and may require evidence of the damage and evidence of value, such as receipts or valuations.

8. Customer Warranties

8.1 You warrant that:

a. You are the owner of the goods or are authorised by the owner to enter into this agreement.

b. The goods do not include prohibited, illegal or dangerous items.

c. The goods are free of infestation, contamination or hazardous substances.

d. You have obtained all necessary permissions, permits and consents, including any building, parking or access permissions.

8.2 You agree to indemnify us against any claims, losses, damages, expenses or penalties arising from your breach of these warranties or from carrying prohibited or illegal items, whether or not such items were carried with our knowledge.

9. Waste and Disposal Regulations

9.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste collection service and will only remove items agreed as part of the job and compliant with relevant regulations.

9.2 We will not remove hazardous or prohibited waste, including but not limited to chemicals, solvents, asbestos, medical waste, gas bottles, fuel, paint, tyres or other restricted items, unless we have specifically agreed in advance and proper arrangements have been made with licensed facilities.

9.3 Where we agree to take away unwanted items for disposal or recycling, you confirm that you have the authority to dispose of those items and that they do not contain personal data, confidential material or hazardous substances.

9.4 Any charges for disposal, recycling or waste handling will be agreed in advance or billed in accordance with our prevailing rates. You are responsible for all fees imposed by licensed waste facilities or authorities.

9.5 If we discover prohibited waste within your goods or among items marked for disposal, we may refuse to remove such items and may require you to arrange appropriate disposal through a licensed provider. We reserve the right to charge for any additional time, costs or penalties incurred as a result.

10. Insurance

10.1 We maintain appropriate insurance cover in relation to our legal liabilities. This does not replace your own insurance cover for your belongings.

10.2 We recommend that you arrange suitable insurance for your goods during the move, especially for high-value items or where you require cover above our standard liability limits.

11. Complaints and Dispute Resolution

11.1 If you have a concern or complaint about our services, you should raise it as soon as possible, ideally during the job so that we can attempt to resolve the issue immediately.

11.2 If the issue is not resolved on the day, you should provide full details in writing, including your booking details, a description of the problem and any supporting evidence.

11.3 We will review your complaint and aim to respond within a reasonable timeframe with our findings and any proposed resolution.

12. Termination

12.1 We may terminate the agreement or suspend services with immediate effect if:

a. You fail to make payment when due.

b. You materially breach these Terms and Conditions.

c. You provide false or misleading information regarding the goods or the nature of the job.

d. Our staff are subjected to abusive, threatening or unsafe behaviour at any time.

12.2 On termination, you must pay for all services performed up to the date of termination and any additional costs we incur as a result of your breach.

13. Data Protection and Privacy

13.1 We will handle any personal information you provide in accordance with applicable UK data protection laws.

13.2 We will use your data only for the purposes of administering your booking, providing our services, and handling enquiries, complaints or legal obligations arising from our work.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found by a court to be invalid, unlawful or unenforceable, that provision shall be severed and the remaining provisions shall continue to be valid and enforceable.

15.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall be construed as a waiver of that right or remedy.

15.3 These Terms and Conditions, together with the details in your booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior representations, statements or agreements, whether written or oral.

15.4 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your agreement with us.